Finan Company Limited (“Finan”) respects and is committed to protecting users’ personal data. We are dedicated to implementing relevant measures to safeguard users’ personal data in compliance with applicable legal regulations concerning information/data privacy. This Privacy Policy (“Policy”) is formulated to outline the methods by which we collect, use, disclose, store, and/or process data when you access our official website, product applications on Android or iOS platforms, and all other associated subdomains (“Platform”).

By utilizing our Services, registering an Account with us, or accessing our Platform, you acknowledge and agree that we may collect, use, disclose, and/or process your personal data as described in this Policy.

IF YOU DO NOT AGREE TO THE PROCESSING OF YOUR DATA AS SET FORTH IN THIS POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM.

We reserve the right to amend, supplement, or update this Policy at any time. Please periodically review this Privacy Policy to stay informed of any updates or changes.

1. What personal information do we collect?

1.1 The personal information we may collect includes, but is not limited to, the following:

      a) Account information such as your full name, address, gender, date of birth, profile picture, mobile phone number, and contact list;
      b) Data when you access and/or use our Platform, such as IP addresses, browser information, websites you have visited on the Platform, and the duration of your activity on our Platform;
      c) Location data, such as your mobile phone’s location and/or any location information when you capture and share your location with us in the form of images or videos and upload such content to the Platform;
      d) History data, content of conversations between you and other users on our Platform when interacting through the chat function with sellers, including but not limited to information in text, audio, or images;
      e) Any other information or data disclosed by you when you log in, use our Services, and the Platform, such as your preferences for receiving marketing information from us and/or our third-party partners;
      f) Any aggregated data or information regarding the content you use;
      g) Information shared by third-party partners when you agree to use the services provided by these partners through our Platform.

1.2 During your use of the Platform and Services, we may collect your personal information in the following circumstances:

      a) When you register and/or create an account with us;
      b) When you register and/or use any Services on our Platform, or from third-party partners through our Platform;
      c) When you use any features or functions available on our Platform;
      d) When you use the chat function on the Platform;
      e) When you register for, participate in, any surveys, contests, promotional campaigns, or marketing campaigns we organize;
      f) When you post any comments or opinions on content uploaded by other users on the Platform, or when any other users on the Platform post any comments about your content uploaded on the Platform;
      g) When you file a complaint with us or when a third party files a complaint about you or your content on the Platform;
      h) When you provide your personal information to us for any reason.

1.3 You agree not to provide us with any inaccurate or misleading information. You are required to regularly update your personal information and inform us of any inaccuracies or changes. We reserve the right to request the necessary documentation to verify the personal information provided by you.

1.4 If you link your account on our Platform to your social media account or use certain social media features provided by Finan, we may access personal data about you that you have voluntarily provided to social media account providers according to their policies. We will manage and use this personal data in accordance with this Privacy Policy at all times.

2. Purposes for collecting personal information

We may collect, use, disclose, and/or process your personal information for one or more of the following purposes:

  • To verify user identity;
  • To contact you for support in providing our Services;
  • To provide official information to buyers who contact you when selling products;
  • To monitor and evaluate data on our Platform;
  • To identify users and manage account information;
  • To identify users accessing the Platform;
  • To detect and prevent fraudulent activities;
  • To conduct marketing research activities;
  • To research and analyze demographic information;
  • To send notifications that we deem necessary or that you may find of interest, unless you opt out of receiving these notifications;
  • To analyze and evaluate to help improve and upgrade our Services;
  • To store chat history for a certain period of time in compliance with legal regulations from time to time to manage content and improve the user experience;
  • And any other purpose for which we notify you at the time of seeking your consent.

3. Cases of sharing personal information

In addition to the information described in this Policy, we may collect and share your information with third parties in an anonymized form. Third parties will only be authorized to collect, provide your information to us, and use your data under our permission within the necessary scope. Third parties include:

  • Partners providing data analysis services that we hire for our business activities;
  • Partners providing value-added services through our Platform;
  • Partners providing services related to sending notifications (by SMS, email, calls) to you;
  • Marketing partners;
  • Entities designated by Vietnamese legal authorities;
  • Entities we request to ensure the safety and security of the Services;
  • Our affiliates and/or subsidiaries;
  • And/or other partners to whom we disclose for one or more of the purposes for collecting personal information, and such third parties will in turn collect and process your personal information for one or more of the purposes mentioned in this Policy.

Additionally, when requested by competent state agencies in accordance with the law, we may share your information if necessary to comply with the requests of those agencies.

4. Cookies

We may use “Cookies” or other features to allow us or third parties to collect or share your personal information that will help us improve our Platform and the Services we provide.

We may use cookies to avoid you having to enter your login information each time you access the Platform.

The only information that a cookie can contain is the information provided by the user themselves. A cookie set cannot read data off the user’s hard drive or read cookie files created by other websites.

When accessing and using the Platform, you agree to allow us to use Cookies to store information on your device.

You can manage and delete cookies through your browser or device settings. However, please note that if you do so, you may not be able to use all the functionalities of our Platform or Services.

5. Accessing and modifying personal information

You can view and modify your personal information on your Profile page.
You can request access to other information we collect from you by contacting us via the email provided below.
You can request to cease the use of your personal information by contacting us via the email provided below.
You can delete your chat history in the Chat with Seller function.
We may refuse your request to access personal information if:

  • The information is used solely for analysis and evaluation purposes.
  • The information is used for dispute resolution purposes (e.g., personal information of others/dispute subjects).
  • The information is detrimental to our commercial & competitive activities.
  • The cost and effort of providing this data are disproportionate to the benefits received by us or you.
  • We reserve the right to determine which information falls within the scope of refusal.

6. Methods of protecting personal information

We ensure that all information collected is securely stored, using the following methods:

  • Limiting access to personal information by requiring Account registration.
  • Using technology products to prevent unauthorized access to computers.
  • Deleting your personal information when it is no longer necessary for our record-keeping purposes.
  • We use 256-bit encryption token technology when processing your account.

7. Retention of personal information

We will only retain your personal information for as long as required by law or until the purpose for collecting such information remains in accordance with this Policy.

8. Changes to the Privacy Policy

We reserve the right to change or update this Privacy Policy at any time. Any changes will be notified on our Platform.

9. Withdrawal of consent for continued use and collection of personal data

You may withdraw your consent for the collection, use, and/or disclosure of your personal data that we currently hold by sending an email to the address below. Please note that withdrawing your consent may mean that we will no longer be able to continue providing Services to you, and we may need to terminate your current relationship with us.

10. Contact Information

If you have any questions, want to access, modify, or delete personal information, or file a complaint, please contact us at the following email address: hotro@sobanhang.com

COMPANY REPRESENTATIVE – DIRECTOR

Updated on August 26, 2022.

This version is effective as of August 26, 2022